Date:  Thu, 10 Jan 2008 15:42:34 -0800
From:  "Ken Marcus - Precision Web Hosting, Inc." <kenmarcus (at mark) precisionweb.net>
Subject:  [coba-e:11699] Re: email alias glitch
To:  <coba-e (at mark) bluequartz.org>
Message-Id:  <14b601c853e2$7bb34680$6700a8c0@OfficeKen>
References:  <20080110181355.M13964 (at mark) domain-nameit.net>
X-Mail-Count: 11699


----- Original Message ----- 
From: "Kenneth Allan" <kenneth (at mark) domain-nameit.net>
To: <coba-e (at mark) bluequartz.org>
Sent: Thursday, January 10, 2008 10:15 AM
Subject: [coba-e:11698] Re: email alias glitch


> forgot to mention there are no error messages or bounces at either end

Kenneth

You might check the mail logs.
cat /var/log/maillog | grep kiva


Or see if the virtusertable has errors.
makemap hash /etc/mail/virtusertable.db <  /etc/mail/virtusertable


What I tend to find is that:
1.  The customer is downloading it  with Outlook and then amazingly then not 
seeing it in the webmail.
2. Or they have 2 computers downloading that account and one is getting it 
and not the other.
3. Or they have a mail rule set up in their outlook or webmail that is 
moving all that email to the Deleted folder.
4. Or spam assassin is deleting it.




----
Ken Marcus
Ecommerce Web Hosting by
Precision Web Hosting, Inc.
http://www.precisionweb.net