Date:  Thu, 28 Jun 2007 05:59:35 -0400
From:  "Will Nordmeyer" <will (at mark) willspc.net>
Subject:  [coba-e:10272] Re: Email issues
To:  <coba-e (at mark) bluequartz.org>
Message-Id:  <007d01c7b96b$08fdf9d0$6600a8c0 (at mark) hundredacrewood.willspc.net>
In-Reply-To:  <10dd01c7b783$cef1cb60$6700a8c0@OfficeKen>
References:  <20070625180954.M44657 (at mark) willspc.net> <0AA89CB5C5486443922829CA9A025753413552 (at mark) mail.datatune.local> <0f3801c7b763$65abc630$6700a8c0 (at mark) OfficeKen> <20070625214137.M68636 (at mark) willspc.net> <10dd01c7b783$cef1cb60$6700a8c0 (at mark) OfficeKen>
X-Mail-Count: 10272



> -----Original Message-----
> From: Ken Marcus - Precision Web Hosting, Inc.
> [mailto:kenmarcus (at mark) precisionweb.net]
> Sent: Monday, June 25, 2007 7:52 PM
> To: coba-e (at mark) bluequartz.org
> Subject: [coba-e:10242] Re: Email issues
> 
> 
> ----- Original Message -----
> From: "Will Nordmeyer" <will (at mark) willspc.net>
> To: <coba-e (at mark) bluequartz.org>
> Sent: Monday, June 25, 2007 2:42 PM
> Subject: [coba-e:10241] Re: Email issues
> 
> 
> > On Mon, 25 Jun 2007 12:59:53 -0700, Ken Marcus - Precision Web Hosting,
> > Inc.
> > wrote
> >> ----- Original Message -----
> >> From: "Jeff W. Keller" <jeff (at mark) datatune.com>
> >> To: <coba-e (at mark) bluequartz.org>
> >> Sent: Monday, June 25, 2007 11:31 AM
> >> Subject: [coba-e:10235] Re: Email issues
> >>
> >> > Make sure they don't have Outlook (or whatever POP3 client they use)
> >> > open which will pull mail off the server and make it unavailable in
> >> > webmail.
> >> >
> >> > JK
> >> >
> >> > -----Original Message-----
> >> > From: Will Nordmeyer [mailto:will (at mark) willspc.net]
> >> > Sent: Monday, June 25, 2007 11:12 AM
> >> > To: coba-e (at mark) bluequartz.org
> >> > Subject: [coba-e:10234] Email issues
> >> >
> >> > Hi,
> >> >
> >> > I've got 2 domains on my server reporting losing emails.
> >> >
> >> > One of them claims they were using openwebmail (v2.52 - nuonce load,
> I
> >> > believe) and clicked "refresh" and lost an email between refreshes.
> >> >
> >> > The other claims to have lost data in similar ways.
> >> >
> >> > I've rebuilt the indexes on the openwebmail folders and see nothing
> >> > wrong.
> >> >
> >> > No one else is reporting the problem.
> >> >
> >> > Any suggestions?
> >>
> >> Also, you might make sure they are not over quota.
> >>
> > Thanks to both - I checked and they claim that their home computers are
> > turned off (they are traveling) - they also say that the home systems
> are
> > set to leave messages on server until they delete them.
> >
> > Checked quotas - the site & the user quotas are well under limits.
> 
> 
> Does
> cat /var/log/maillog | grep theirusername
> show any pop logins?
> 
Yes - several - they appear to be from her phone, which she turned on and
started checking mail on while discussing the issue with me.  None prior to
then.

> Is their webmail spam filter moving the stuff to the trash?
> 
Nope - the messages were in the inbox once... and then gone from the inbox
the next time they logged in.  So wouldn't the spam-filter have cleaned them
out the first time?  (I've also reconfigured & limited webmail's spam-filter
- I use SpamAssassin for filtering).