----- Original Message -----
From: "Will Nordmeyer" <will (at mark) willspc.net>
To: <coba-e (at mark) bluequartz.org>
Sent: Monday, June 25, 2007 2:42 PM
Subject: [coba-e:10241] Re: Email issues
> On Mon, 25 Jun 2007 12:59:53 -0700, Ken Marcus - Precision Web Hosting,
> Inc.
> wrote
>> ----- Original Message -----
>> From: "Jeff W. Keller" <jeff (at mark) datatune.com>
>> To: <coba-e (at mark) bluequartz.org>
>> Sent: Monday, June 25, 2007 11:31 AM
>> Subject: [coba-e:10235] Re: Email issues
>>
>> > Make sure they don't have Outlook (or whatever POP3 client they use)
>> > open which will pull mail off the server and make it unavailable in
>> > webmail.
>> >
>> > JK
>> >
>> > -----Original Message-----
>> > From: Will Nordmeyer [mailto:will (at mark) willspc.net]
>> > Sent: Monday, June 25, 2007 11:12 AM
>> > To: coba-e (at mark) bluequartz.org
>> > Subject: [coba-e:10234] Email issues
>> >
>> > Hi,
>> >
>> > I've got 2 domains on my server reporting losing emails.
>> >
>> > One of them claims they were using openwebmail (v2.52 - nuonce load, I
>> > believe) and clicked "refresh" and lost an email between refreshes.
>> >
>> > The other claims to have lost data in similar ways.
>> >
>> > I've rebuilt the indexes on the openwebmail folders and see nothing
>> > wrong.
>> >
>> > No one else is reporting the problem.
>> >
>> > Any suggestions?
>>
>> Also, you might make sure they are not over quota.
>>
> Thanks to both - I checked and they claim that their home computers are
> turned off (they are traveling) - they also say that the home systems are
> set to leave messages on server until they delete them.
>
> Checked quotas - the site & the user quotas are well under limits.
Does
cat /var/log/maillog | grep theirusername
show any pop logins?
Is their webmail spam filter moving the stuff to the trash?
----
Ken Marcus
Ecommerce Web Hosting by
Precision Web Hosting, Inc.
http://www.precisionweb.net