Date:  Mon, 25 Jun 2007 17:42:42 -0400
From:  "Will Nordmeyer" <will (at mark) willspc.net>
Subject:  [coba-e:10241] Re: Email issues
To:  coba-e (at mark) bluequartz.org
Message-Id:  <20070625214137.M68636 (at mark) willspc.net>
In-Reply-To:  <0f3801c7b763$65abc630$6700a8c0@OfficeKen>
References:  <20070625180954.M44657 (at mark) willspc.net> <0AA89CB5C5486443922829CA9A025753413552 (at mark) mail.datatune.local> <0f3801c7b763$65abc630$6700a8c0 (at mark) OfficeKen>
X-Mail-Count: 10241

On Mon, 25 Jun 2007 12:59:53 -0700, Ken Marcus - Precision Web Hosting, Inc. 
wrote
> ----- Original Message ----- 
> From: "Jeff W. Keller" <jeff (at mark) datatune.com>
> To: <coba-e (at mark) bluequartz.org>
> Sent: Monday, June 25, 2007 11:31 AM
> Subject: [coba-e:10235] Re: Email issues
> 
> > Make sure they don't have Outlook (or whatever POP3 client they use)
> > open which will pull mail off the server and make it unavailable in
> > webmail.
> > 
> > JK 
> > 
> > -----Original Message-----
> > From: Will Nordmeyer [mailto:will (at mark) willspc.net] 
> > Sent: Monday, June 25, 2007 11:12 AM
> > To: coba-e (at mark) bluequartz.org
> > Subject: [coba-e:10234] Email issues
> > 
> > Hi,
> > 
> > I've got 2 domains on my server reporting losing emails.
> > 
> > One of them claims they were using openwebmail (v2.52 - nuonce load, I
> > believe) and clicked "refresh" and lost an email between refreshes.  
> > 
> > The other claims to have lost data in similar ways.
> > 
> > I've rebuilt the indexes on the openwebmail folders and see nothing
> > wrong.
> > 
> > No one else is reporting the problem.
> > 
> > Any suggestions?
> 
> Also, you might make sure they are not over quota.
> 
Thanks to both - I checked and they claim that their home computers are 
turned off (they are traveling) - they also say that the home systems are 
set to leave messages on server until they delete them.

Checked quotas - the site & the user quotas are well under limits.